Last Updated: 30 September 2026
At The Saree House, we want every customer to be happy with their purchase. We carefully inspect our products before dispatching them. However, if you receive a damaged, defective, incorrect, or otherwise eligible item, please contact us according to the terms below.
By purchasing from thesareehouse.com, you agree to this Refund and Returns Policy.
1. Return Eligibility
A return or exchange request must be made within 3 days of receiving your order.
To be eligible for a return or exchange, the item must:
- Be unused, unworn, unwashed, and in its original condition
- Include all original tags, packaging, labels, and accessories
- Have no stains, perfume, makeup marks, or signs of wear
- Not have been altered, stitched, cut, ironed, washed, or damaged after delivery
- Include the original jacket/blouse piece, if supplied
- Be accompanied by proof of purchase or order details
We reserve the right to reject a return if the item does not meet these conditions.
2. Damaged, Defective, or Incorrect Items
If you receive:
- A damaged item
- A defective item
- The wrong saree or colour
- A product different from the item ordered
please contact us within 48 hours of receiving the parcel.
Please provide:
- Your order number
- Clear photographs of the product
- Photographs of the packaging
- A short description of the issue
Once the issue is verified, we will arrange an appropriate replacement, exchange, store credit, or refund.
3. Change of Mind
If you simply change your mind after receiving the product, an exchange may be considered if the item is still in its original, unused condition and the request is made within the return period.
In such cases:
- Return shipping costs are the responsibility of the customer
- Any additional delivery charge for the replacement item may also apply
- The replacement is subject to stock availability
- Price differences must be settled before the replacement is dispatched
Cash refunds may not be offered for change-of-mind returns unless otherwise approved by The Saree House.
4. Non-Returnable Items
Returns or exchanges will not normally be accepted for:
- Sarees that have been worn or washed
- Sarees that have been altered or stitched
- Sarees where fall, pico, hemming, or similar work has been done
- Jacket/blouse pieces that have been cut or stitched
- Products with removed tags or labels
- Products damaged after delivery
- Products showing stains, perfume, makeup, body odour, or other signs of use
- Clearance or final-sale products, except where the item is defective or incorrect
- Customised or specially prepared items
5. Colour and Display Differences
We make every effort to display product colours as accurately as possible.
However, the actual colour of a saree may vary slightly due to:
- Mobile phone or computer screen settings
- Display brightness
- Photography lighting
- Indoor and outdoor lighting conditions
Minor colour differences caused by screens or lighting are not normally considered defects.
6. Handloom and Fabric Characteristics
Handloom and handloom-style fabrics may naturally contain small variations in weave, texture, thread alignment, or finishing.
These characteristics can be part of the appearance and nature of the fabric and do not necessarily indicate a manufacturing defect.
If you believe a product has an actual defect, please send us clear photographs so that we can review the issue.
7. Exchanges
Once a return is received, we will inspect the product.
If approved, you may be offered an exchange for:
- The same product
- Another colour or design
- Another product of equal value
- A higher-value product after paying the difference
Exchanges are subject to product availability.
If the requested replacement is unavailable, we may offer store credit or another suitable resolution.
8. Refunds
If your return qualifies for a refund, we will notify you after inspecting the returned item.
Approved refunds will normally be processed using an appropriate payment method agreed with the customer.
Any original delivery fees or other service charges may be non-refundable unless the return is due to an error by The Saree House, such as receiving a damaged or incorrect product.
Processing times may vary depending on the payment method or financial institution.
9. Return Shipping
Customers should contact us before returning any product.
Please do not send a return without first receiving confirmation from The Saree House.
For change-of-mind returns or cancellations after dispatch, the customer is responsible for applicable actual return courier charges, subject to prior disclosure and applicable law.
If the return is due to an incorrect, damaged, defective or materially misdescribed product supplied by The Saree House, we will bear the reasonable return shipping cost. Statutory consumer rights remain unaffected.
For returns caused by change of mind, the customer is generally responsible for return shipping costs.
Where a verified damaged, defective, or incorrect item was supplied by us, we will provide instructions regarding the return or replacement process.
We recommend using a trackable delivery method when returning products.
10. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible.
An order may be cancelled if it has not yet been processed or dispatched.
Once an order has been dispatched, it may no longer be possible to cancel it, and the standard return conditions may apply.
11. Refused or Unclaimed Orders
Customers are requested to provide accurate contact and delivery information when placing an order.
Repeatedly refusing orders, providing incorrect information, or failing to accept confirmed orders may result in future orders being restricted or requiring advance payment.
12. How to Request a Return or Exchange
To request a return, exchange, or refund, contact us with:
- Your full name
- Order number
- Contact number
- Product name or code
- Reason for the request
- Relevant photos or videos, where applicable
WhatsApp: 071 43 43 266
Email: thesareehouselk@gmail.com
Website: www.thesareehouse.com
Please wait for confirmation and return instructions before sending any product back.
13. Our Right to Review Returns
The Saree House reserves the right to inspect returned products before approving an exchange, store credit, or refund.
If an item is returned in a condition that does not meet this policy, the return may be refused and the product may be sent back to the customer.
14. Policy Updates
We may update this Refund and Returns Policy from time to time.
Any changes will be published on this page together with the updated date.
This policy does not limit any rights that may apply to customers under applicable law.
The Saree House
Elegance • Tradition • You
