Terms & Conditions

Last Updated: 10 November 2026

Welcome to The Saree House!

These Terms and Conditions govern your use of our website, www.thesareehouse.com, and purchases made through our online store.

By placing an order, you agree to these terms, our Privacy Policy and our Refund and Returns Policy.

1. About Our Store

The Saree House is a Sri Lankan online saree store offering Indian Handloom, Batik and other selected saree collections.

Business Contact Details

2. Products and Descriptions

We aim to provide accurate product descriptions, prices, fabric details and photographs.

Product colours may vary slightly depending on lighting, photography and individual screen settings.

Some product images may use styled or digitally presented models. Customers are encouraged to review available photographs of the actual fabric and contact us if additional product information is required.

Product availability is subject to current stock. Where a matching jacket or blouse piece is included, this will be stated in the product details.

3. Pricing

All product prices are displayed in Sri Lankan Rupees (LKR).

Delivery charges and any applicable discounts are shown during checkout before the order is submitted.

We reserve the right to correct genuine pricing or listing errors. If an error affects an order already submitted, we will contact the customer and offer a suitable resolution, including cancellation and a refund of any payment already received where appropriate.

4. Placing an Order

Customers may place orders through our website or contact us through our official WhatsApp channel.

After an order is submitted, an order confirmation or acknowledgement may be provided through the website, email, telephone or WhatsApp.

For Cash on Delivery orders, we may contact the customer to confirm the order and delivery details before dispatch.

We may contact customers to clarify incomplete delivery information or resolve stock availability issues.

5. Payment Methods

Available payment methods are displayed at checkout and may include:

  • Cash on Delivery (COD)
  • Direct Bank Transfer
  • QR Payments
  • Secure Online Payments, where enabled

Customers should select their preferred available payment method during checkout.

For bank transfers and other manually verified payments, order processing may depend on payment confirmation.

Online payments, when available, may be processed securely by an authorised third-party payment service provider. Customers should not share payment card PINs, OTPs or passwords with our staff.

6. Shipping and Delivery

The Saree House offers delivery within Sri Lanka through courier and delivery service providers.

Available shipping options, charges and estimated delivery periods are displayed during checkout. Available methods may vary according to the selected payment method.

Delivery estimates are approximate and may be affected by courier operations, public holidays, weather conditions or other circumstances beyond our reasonable control.

Customers are responsible for providing accurate delivery addresses and contact information.

If a delivery is delayed or unsuccessful, please contact us so we can assist with tracking or resolution.

7. Order Changes and Cancellations

If you wish to change or cancel an order, please contact us as soon as possible using our official contact details.

Orders may be changed or cancelled before dispatch where reasonably possible.

Once an order has been dispatched, cancellation may no longer be possible through the normal order process. Any applicable return, refund or exchange rights will continue to apply.

If an order cannot be fulfilled due to unavailable stock or another issue, we will inform the customer and arrange an appropriate solution, including a refund where payment has already been received.

8. Returns, Exchanges and Refunds

We aim to provide products that match their descriptions and arrive in acceptable condition.

Customers who receive damaged, defective, incorrect or otherwise eligible products should contact us promptly.

Return eligibility, applicable time limits, product-condition requirements, return shipping arrangements and refund procedures are explained in our Refund and Returns Policy.

Full Policy: https://thesareehouse.com/refund_returns-2/

Cancellation After Dispatch: If a customer requests cancellation, refuses delivery or returns an order for personal reasons after the order has been dispatched, the customer may be responsible for the actual return courier charge and other applicable courier costs, provided these charges were clearly disclosed and agreed to where required. This does not apply to valid returns arising from incorrect, defective, damaged or materially Misrepresented products supplied by The Saree House. Applicable statutory consumer rights remain unaffected.

Nothing in these Terms and Conditions limits consumer rights provided under applicable Sri Lankan law.

9. Customer Responsibilities

Customers are requested to:

  • Provide accurate order and delivery details.
  • Use valid contact information.
  • Review the selected products, quantities and total amount before placing an order.
  • Respond to necessary order confirmation or delivery communications.
  • Contact us promptly if there is a problem with an order.

Customers must not use our website for fraudulent transactions, misleading orders or unlawful activities.

10. Privacy and Data Protection

We collect and use personal information as necessary to process orders, arrange delivery, provide customer support and operate our website.

Customer information may be shared with relevant courier services, payment processors and other service providers where necessary to complete an order.

For further information, please read our Privacy Policy:

Privacy Policy

11. Customer Support and Complaints

If you experience a problem with an order, please contact us using your order number and a description of the issue.

We will review complaints and work towards an appropriate resolution in accordance with our policies and applicable law.

Customer Support

Hotline: 081 31 74 550

WhatsApp: 071 43 43 266

Email: thesareehouselk@gmail.com / Sales@thesareehouse.com

12. Website Content

Product photographs, descriptions, logos and other website materials may be protected by applicable intellectual property rights.

Please do not reproduce or use our website content for unauthorised commercial purposes.

13. Changes to These Terms

We may update these Terms and Conditions to reflect changes in our services, website operations or legal requirements.

Updated terms will be published on this page with a revised date. Changes will not remove rights already available to customers under applicable law.

14. Applicable Law

These Terms and Conditions are governed by the applicable laws of Sri Lanka.

Any disputes will be handled in accordance with applicable legal requirements and relevant consumer protection rights.

The Saree House

Elegance • Tradition • You

Website: www.thesareehouse.com