Privacy Policy

The Saree House
Last Updated: 10 November 2026

At The Saree House, we value your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and share information when you visit https://thesareehouse.com/, place an order, contact us or interact with our online services.

1. Who We Are

The Saree House is an online saree store operating in Sri Lanka.

Contact Information

Business Name: The Saree House
Address: Dikhinna Rd, Hanguranketha, Sri Lanka
Website: https://thesareehouse.com/
Hotline: 081 31 74 550
WhatsApp: 071 43 43 266
Email: thesareehouselk@gmail.com

For privacy-related inquiries, please contact us using the details above.

2. Information We Collect

We may collect the following information when you interact with our business.

Personal and Contact Information

  • Customer name.
  • Delivery and billing addresses.
  • Telephone and WhatsApp numbers.
  • Email address, where provided.
  • Information submitted through contact forms or customer support channels.

Order and Transaction Information

  • Products purchased.
  • Order numbers and order history.
  • Delivery preferences and shipping details.
  • Payment method, payment status and transaction references.
  • Refund, return and exchange requests.

Technical and Usage Information

When you visit our website, certain technical information may be collected through cookies, analytics services and other website technologies, including:

  • Device and browser information.
  • IP address and approximate location.
  • Pages viewed and website interactions.
  • Referring websites or marketing campaign sources.
  • Shopping cart and checkout events.

We collect and use this information only for legitimate business purposes, service delivery, website operations, marketing where permitted, and other purposes described in this policy.

3. How We Use Your Information

Personal information may be used to:

  • Receive, process and fulfil customer orders.
  • Confirm Cash on Delivery orders.
  • Arrange courier delivery.
  • Provide invoices, receipts and order notifications.
  • Communicate with customers regarding purchases.
  • Process approved returns, exchanges and refunds.
  • Respond to customer inquiries and complaints.
  • Improve our website and customer experience.
  • Detect suspicious transactions and protect our services.
  • Maintain appropriate business and transaction records.
  • Measure advertising and website performance.
  • Send promotional communications where permitted and subject to applicable customer choices.

We do not use customer information for unrelated purposes without an appropriate basis.

4. Payment Information and Security

We may offer payment methods including Cash on Delivery, bank transfer, QR payment and secure online payments.

Where PayHere or another authorised payment gateway is enabled, online payment information is processed through the relevant payment service provider.

The Saree House does not intentionally collect or store customers’ complete payment card numbers, card CVV codes or payment passwords on its website.

We may retain limited payment information such as transaction references, payment method, amount paid, payment status and refund details for order management and recordkeeping.

Customers should never provide banking passwords, card PINs or OTP codes to our staff.

5. WooCommerce and Order Management

Our online store uses WordPress and WooCommerce to manage products, customer orders and checkout activities.

Order information may be stored in our website database and accessible to authorised personnel who need it for order processing, customer service and business operations.

We take reasonable measures to restrict access to such information and protect it against unauthorised use.

6. Cookies and Website Analytics

Our website may use cookies and related technologies to:

  • Maintain shopping carts and checkout sessions.
  • Remember certain website preferences.
  • Support website security and functionality.
  • Understand website visits and performance.
  • Measure marketing and advertising results.

We may use services such as Google Analytics, Google Site Kit and similar technologies to understand how visitors interact with our website.

Some cookies are necessary for website operation. Optional analytics or advertising technologies may be subject to additional choices or consent where required.

Customers can manage cookies using their browser settings and any cookie controls made available on the website.

Disabling essential cookies may affect shopping cart or checkout functionality.

7. Advertising and Social Media

We may use advertising and analytics services provided by Meta, including Facebook and Instagram, to measure website events and improve advertising effectiveness.

Subject to applicable settings, permissions and legal requirements, these services may receive limited technical or transaction event information, including website visits, product interactions, checkout events and purchase-related signals.

We may also communicate with customers through WhatsApp, Facebook and Instagram.

Information processed directly by these third-party platforms may also be subject to their respective privacy policies.

Customers may manage advertising preferences through the applicable social media platforms and available privacy controls.

8. Sharing Information With Service Providers

We may share information with trusted third parties when reasonably necessary to operate our business.

These may include:

  • Courier and delivery companies.
  • Payment gateways and financial institutions.
  • Website hosting and technical service providers.
  • Website analytics and advertising providers.
  • Customer communication and order management providers.
  • Professional advisers or authorities where legally required.

For example, we may share a customer’s name, delivery address and telephone number with a courier company for the purpose of delivering an order.

We do not sell customer contact lists or personal information to unrelated third parties.

We require appropriate handling of personal information when engaging service providers, taking account of the services they perform and applicable legal requirements.

9. WhatsApp and Customer Communications

We use WhatsApp and telephone communications for order confirmations, customer inquiries, delivery coordination and after-sales support.

Messages and relevant order information may be retained as reasonably necessary for customer service, dispute resolution and transaction records.

Promotional messages will be sent in accordance with applicable rules and customer preferences.

Customers may request that we stop sending promotional messages by contacting us. Necessary order and service communications may still be sent.

10. Data Storage and Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, accounting, legal compliance, fraud prevention and dispute resolution.

Retention periods may vary depending on the type of information and applicable requirements.

When information is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it where appropriate.

11. Information Security

We use reasonable technical and organisational safeguards designed to protect personal information.

These may include secure website connections, access controls, software maintenance and restrictions on administrative access.

Although we take reasonable precautions, no internet-based system can guarantee absolute security.

Customers should contact us promptly if they believe their information has been misused in connection with our services.

12. Your Privacy Choices and Requests

Customers may contact us to:

  • Request information about personal data we hold.
  • Correct inaccurate customer details.
  • Request deletion of information where appropriate.
  • Raise concerns about the handling of personal data.
  • Withdraw permission for promotional communications where applicable.
  • Ask questions about this Privacy Policy.

We will assess and respond to requests in accordance with applicable legal obligations and legitimate business recordkeeping requirements.

Certain records may need to be retained for accounting, legal, transaction or dispute-resolution purposes.

13. International Service Providers

Some service providers used for website hosting, payments, analytics, advertising or communications may process information outside Sri Lanka.

Where applicable, we will take reasonable measures to ensure that the handling of personal information is consistent with relevant legal requirements.

14. Children’s Privacy

Our products and online shopping services are not intentionally directed to children.

We do not knowingly seek to collect personal information from children for independent purchasing purposes.

If we become aware of information collected inappropriately, we will review the matter and take suitable action.

15. Third-Party Websites and Services

Our website may contain links to external websites or services, including social media, courier tracking and payment services.

We are not responsible for the independent privacy practices of third-party websites.

Customers are encouraged to review the privacy policies of those services before providing personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business practices, technologies or applicable legal requirements.

Any updates will be published on this page together with the revised date.

17. Contact Us

For questions, concerns or requests relating to personal information, please contact:

The Saree House

Address: Dikhinna Rd, Hanguranketha, Sri Lanka
Hotline: 081 31 74 550
WhatsApp: 071 43 43 266
Email: thesareehouselk@gmail.com / Sales@thesareehouse.com
Website: https://thesareehouse.com/

The Saree House
Elegance • Tradition • You