Shipping & Delivery Policy
The Saree House
Last Updated: 12 November 2026
At The Saree House, we are committed to providing a reliable and convenient delivery experience for our customers across Sri Lanka.
1. Islandwide Delivery
We offer islandwide delivery through Sri Lanka’s postal services and trusted private courier service providers.
The delivery service used may vary depending on the customer’s location, service availability, and operational requirements.
2. Order Processing & Dispatch
We normally aim to process and dispatch orders within 48 hours of order placement.
However, dispatch times may occasionally be extended due to high order volumes, stock verification, public holidays, unexpected circumstances, or operational difficulties.
If a significant delay occurs, we will make reasonable efforts to inform the customer.
3. Estimated Delivery Time
Orders are generally delivered within 3–5 working days, depending on the delivery location and the service provider.
Please note:
- Delivery times are estimates and are not guaranteed.
- Sundays, Poya days, and government/public holidays are excluded from working-day calculations.
- Remote locations and unforeseen courier or postal delays may require additional delivery time.
- Actual delivery dates depend on the destination, carrier schedules, and prevailing delivery conditions.
4. Shipping Charges
Delivery charges depend on the applicable postal or private courier service provider’s rates and our available delivery options.
The applicable delivery charge will be displayed or communicated to the customer before the order is confirmed.
Shipping charges may be revised from time to time due to changes in service provider rates, fuel costs, delivery conditions, or other operational factors.
Any applicable changes will be reflected in the delivery charges offered at the time of ordering.
5. Delivery Delays
While we make every reasonable effort to ensure timely dispatch and delivery, certain delays may occur beyond our direct control.
These may include adverse weather conditions, transportation disruptions, courier or postal service delays, public holidays, or other unforeseen circumstances.
We will assist customers with delivery-related inquiries and coordinate with the relevant service provider where reasonably possible.
6. Customer Delivery Information
Customers are responsible for providing an accurate delivery address and reachable contact number when placing an order.
Incorrect or incomplete information may result in delivery delays or unsuccessful delivery attempts.
If you notice an error in your delivery details, please contact us as soon as possible.
7. Order Tracking & Assistance
Delivery tracking information may be provided where available through the relevant postal or courier service.
For order status updates, delivery inquiries, or assistance, customers are welcome to contact The Saree House.
8. Contact Information
The Saree House
WhatsApp: 071 43 43 266
Hotline: 081 31 74 550
Email: thesareehouselk@gmail.com / sales@thesareehouse.com
Website: https://thesareehouse.com
Thank you for shopping with The Saree House. We appreciate your trust and look forward to serving you.